Here’s everything you need to know so you can enjoy the Ozinna experience like a pro.
You can browse our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be so much more convenient.
We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have been sent wrong or faulty products, we will permit a return. Please let us know within 24 hours of receiving the product.
Please note, we do NOT accept returns or exchanges for wrong size selection, our sizes are standard UK sizes.
We will exchange any product that you are not satisfied with if we are contacted within 24 hours and returned in unused condition (unworn, unwashed, and with the tags still attached). If assessed and the product does not meet up to our return requirement, the product may be returned back to the sender and money not refunded. Cash Refunds will only be granted if the item is not received at the stipulated time or as a result of any fault of ours.
If your order has not been delivered within the timescales for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order. In the unlikely event that we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase AS SOON AS POSSIBLE.
Orders are dispatched from our warehouse 3-5 business days after receiving the order.
Delivery timeframe - Within Lagos (Nigeria) : Same Day Delivery Option available for orders placed before 2pm Within Lagos (Nigeria) : 1-2 Working days Nationwide (Nigeria) : 2-3 Working days International (Outside Nigeria) : 3-5 Working days
Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently, if you will not be available within the delivery period, please let us know so we can reschedule.
Please note that delays in delivery may occur during public holidays.
PLEASE NOTE THAT YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND/OR TAXES DEPENDING ON YOUR COUNTRY'S IMPORT LAWS.
We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other myriad methods to keep you totally covered. We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged immediately and you receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send. We do not offer payment on delivery.
We also accept payments by bank transfer. This option is ONLY available to orders shipping to NIGERIA. Please do not use this option if you are shipping to any location outside Nigeria or your order will not be validated.
PLEASE NOTE: If you are using this manual payment channel, AFTER placing your order on the site, you have to make a bank transfer for your order (with order number as reference) to be confirmed.
You do not need to call us afterwards to confirm. Once your payment has been received, your order is automatically confirmed.
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.
Unfortunately, although our systems showed available stock when your order was placed, when we checked our warehouse, we found that the product was not available. Therefore we will be unable to send this item to you, if payment has been made; your money will be refunded immediately.
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